No merchandise may be returned without prior written Return Authorization from Rainbow Seating. Return Authorizations will not be issued more than 15 days after the original invoice date.
Unless otherwise specified, freight charges will be prepaid and added to the customer invoice. Freight quotations are estimates only and may change due to fuel surcharges or carrier rate changes.
Rainbow Seating reserves the right to determine the shipping method and carrier unless the customer specifies otherwise. Rainbow Seating maintains freight programs with various LTL, partial truckload, and full truckload carriers.
Inspect all shipments upon delivery before signing the Bill of Lading. Verify quantities, inspect for visible damage, and note any shortages or damage on the delivery receipt. Failure to document shortages or damage at delivery may void related claims.
Concealed damage claims must be reported within 48 hours of delivery. Claims must include photos of the product and packaging damage, along with a copy of the signed Bill of Lading including the driver’s signature.
Yes. Samples are available at a 50% discount from catalog pricing, plus freight charges.
Rainbow Seating warrants its products against defects in material and workmanship for 12 months from the date of purchase, provided the products are properly installed, properly maintained, and used for intended indoor applications unless specifically designed for outdoor use.
Solid wood tabletops are warranted to the original purchaser against defects in workmanship for one year from the invoice date. Warranty claims must be submitted within 30 days of discovering the issue and no later than one year from the invoice date.
